FAQs

1. What products does Riwayat offer?

We specialize in premium women’s 3-piece suits and elegant shawls, blending traditional Pakistani craftsmanship with modern design.

2. Do you ship all over Pakistan?

Yes, we deliver to all major cities and towns across Pakistan through trusted courier services.

3. How long will it take to receive my order?

Orders are typically delivered within 3 to 7 business days after payment confirmation.

4. What are your shipping charges?

Shipping rates are calculated at checkout based on your delivery address and the weight of your order.

5. Can I return or exchange an item?

Yes. You can request a return or exchange within 3 days of receiving your order, provided the item is unworn, unwashed, and in original condition with tags attached.

6. How do I start a return or exchange?

Email us at riwayat3535@gmail.com within 3 days of delivery with your order number and reason for return or exchange.

7. Do you offer refunds?

Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item. Shipping fees are non-refundable.

8. How can I track my order?

Once your order ships, you will receive an email with a tracking number so you can follow the delivery status.

9. What payment methods do you accept?

We accept major debit/credit cards and other local payment options available at checkout.

10. How can I contact customer support?

You can reach us anytime at riwayat3535@gmail.com for questions about products, orders, or policies.